Projects
Part of our activities:
Enterprise ServiceNow Architecture & Rollouts – Led multi-region implementations across ITSM, HRSD, CSM, SPM, ITOM, CMDB, and HAM Pro, defining scalable architecture, CSDM-aligned data models, governance standards, and cross-environment consistency.
ITOM, CMDB & Asset Governance – Designed Discovery and Service Mapping architecture, MID Server topology, IRE configuration, normalization strategies, and HAM Pro lifecycle management.
Enterprise Workflow Engineering – Architected complex workflows across HRSD, CSM, and ITSM including multi-level approvals, escalations, dynamic routing, and upgrade-safe design patterns.
Customer Service & Experience Engineering – Designed scalable CSM case models, entitlements, AWA configuration, Agent Workspace, Virtual Agent integrations, Now Assist (AI) capabilities, and Employee Center experiences.
Enterprise Integrations & Automation – Designed and implemented secure REST, Scripted API, OAuth, and Service Graph Connector integrations across HR, identity, endpoint, and vulnerability platforms, supporting SecOps visibility and enterprise automation.
Executive Performance Analytics & Dashboards – Delivered advanced Performance Analytics, CMDB health dashboards, operational KPIs, and executive reporting frameworks.
ITSM Governance, Upgrades & Technical Leadership – Established ITIL-aligned process frameworks, SLA governance, technical design standards, led platform upgrade planning and validation strategies, and drove architectural decision-making.
Enterprise Risk & Compliance Automation – Implemented automation frameworks supporting vulnerability visibility, compliance tracking, and risk reporting across enterprise environments.